My Account

Accessibility Statement

This website is run by Medway Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

Change colours, contrast levels and fonts
Zoom in up to 200% without the text spilling off the screen
Navigate most of the website using just a keyboard
Navigate most of the website using speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email phworkforcetraining@medway.gov.uk.
Call 01634 333146

We’ll consider your request and get back to you in 20 working days.

If you cannot view the map on our contact us page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: phworkforcetraining@medway.gov.uk, or call 01634 33146.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Medway Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the exemptions listed below.

Disproportionate burden

Some buttons and links do not meet colour contrast requirements. This occurs with the branding colours so cannot be easily changed. We have reviewed this and confirmed it is a disproportionate burden to fix at this time. We will review this again with later updates to this statement.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Navigation and accessing information

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

Maps

The website embeds Google Maps on the contact us page. Any accessibility issues with the maps are managed by Google

Maps that are not used for navigational purposes are exempt from meeting accessibility regulations.

If you need the information presented in a map in a different format, you can request the documents in an accessible format.

Preparation of this accessibility statement

This statement was prepared on 11/04/2022. It was last reviewed on 23/10/2024.

This website was last tested on 23/10/2024. The test was carried out by Bullet Digital Solutions.